Privacy Policy

What We Collect

If you create an account, we collect your email address. We use your email only to provide account access and related support.

If you send us a message, the content of your message may be reviewed to respond to you and improve our services.

If you opt in to SMS notifications, we collect your mobile phone number, consent selection, and consent record so we can provide and manage those notifications.

We do not use cookies for tracking or advertising.

How We Use Information

We use information only to:

• Provide account access
• Respond to messages
• Send and manage operational SMS notifications you requested
• Improve our services

We do not sell your personal information.

Sharing

We do not sell or rent your information.

We may disclose information if required by law or to service providers that help us operate the service. Service providers may use that information only to perform services for us.

We do not share, sell, rent, or otherwise provide mobile phone numbers or messaging consent information to third parties or affiliates for marketing or promotional purposes.

SMS Communications

If you opt in to SMS notifications from NovoThings LLC (NovoChats), we use your mobile number to send operational messages about conversation handoff requests. Message frequency varies. Message and data rates may apply.

We use messaging service providers only as needed to deliver these messages. They may not use mobile phone numbers or messaging consent information for marketing or promotional purposes.

Reply STOP to opt out or HELP for help. See our SMS Terms and Conditions and our public SMS opt-in workflow.

Your Rights

You may contact us at any time to request access to or deletion of your account, email, mobile number, or SMS consent information, subject to legal retention requirements.

Contact

Email: support@novochats.com