NovoChats Usage Terms
Draft for review
Monthly question allowances
Each plan includes a monthly allowance of qualified visitor questions. The allowance is shown on the pricing page and resets at the beginning of the account's next monthly billing period.
Qualified questions
A qualified question is a visitor-submitted question that NovoChats accepts and sends for AI processing. Empty messages, requests rejected before processing, health checks, internal tests, operator messages, and technical retries of an already accepted request do not count. A genuinely new visitor submission counts as a new question.
Courtesy usage
After the included allowance is reached, NovoChats may provide a limited courtesy allowance so normal business activity is not unnecessarily interrupted. Courtesy usage is not guaranteed, is not unlimited, and is not separately billed. Account owners may receive usage notifications before or after the included allowance is reached.
Abuse and traffic protection
To protect the service and customers, NovoChats may apply rate limits, message-size limits, duplicate suppression, bot checks, CAPTCHA, IP or account blocking, and temporary restrictions for automated, abusive, suspicious, unusually expensive, or unexpectedly high-volume traffic.
After the allowance is used
If usage continues beyond the included and courtesy allowances, NovoChats may temporarily pause new AI-generated answers for the account. Where practical, the widget, existing conversations, account administration, usage information, support contact options, and human-contact workflows will remain available. AI processing may resume after an upgrade or at the next billing-period reset.
Support exceptions
For a legitimate business emergency, NovoChats support may grant a time-limited extension after reviewing the account. Extensions are discretionary, have an explicit limit and expiration, and do not change the plan's standard allowance.
Changes and contact
NovoChats may update these terms as the service changes. Questions about usage or a potential limit issue can be sent to support@novochats.com.